Return and Refund Policy

  1. Purchase of Products

    1.1 Purchase Process When making a purchase on our website, you agree to the terms and conditions outlined in this policy. You must provide accurate and complete information during the purchase process.

    1.2 Order Confirmation Once the purchase is complete, you will receive a confirmation email with the details of your order. Verify the information and contact us immediately if you find any errors.

  2. Shipping

    2.1 Shipping Timelines Shipping timelines may vary depending on the location and product availability. We will provide an estimate of the delivery time during the purchase process and inform you of any changes.

    2.2 Shipping Costs Shipping costs will be calculated during the purchase process and displayed before completing the transaction. In some cases, we offer free shipping, subject to specific conditions clearly indicated.

    2.3 Shipment Tracking We will provide shipment tracking information when available. You can track the status of your order through the link provided in the confirmation email.

  3. Returns and Exchanges

    3.1 Return Policy We accept returns within [30] days from the receipt of the product. The product must be unused, in its original packaging, and in a condition suitable for resale.

    3.2 Return Process To initiate a return, contact our customer service through [shop@emotionalelectronicmusic.com]. We will provide detailed instructions on how to proceed.

    3.3 Refund Once the returned product is received and verified, we will process the refund using the same payment method used in the purchase.

  4. Defective or Incorrect Products

    4.1 Defective Products If you receive a defective product, inform us immediately via [shop@emotionalelectronicmusic.com], and we will offer a replacement or refund.

    4.2 Incorrect Products If you receive an incorrect product, please contact us via [shop@emotionalelectronicmusic.com] to coordinate the return and shipment of the correct product.

  5. Contact
     For any questions or additional information about our purchase, shipping, and return policies, please contact us via email at [shop@emotionalelectronicmusic.com].